Simply do the maths, most internal frame packs rely on a plastic sheet or two thin aluminum stays to transfer the weight to the hip belt. But after getting used to it you won’t use an internal frame backpack anymore for most occasions. Your approval for the non-warranty repair work and payment information will be required before we begin any non-warranty repairs.Īs an European I was introduced pretty late to the concept of external frame packs.īeing used to internal frame packs, an external frame pack may look uncomfortable at first sight. If necessary, we will contact you with an estimate detailing all non-warranty repair costs.Crossfire reserves the right to determine between defective product and normal wear-and-tear. Submitting a warranty claim does not guarantee repair or replacement. Product(s) sent to us for warranty will be evaluated for repair (or replacement) at Crossfire’s sole discretion. Any warranty issues are fixed at no cost to you and shipping is covered by us. Crossfire is the only party authorized to determine warranty eligibility. Once Crossfire receives your item, we evaluate for both warranty and non-warranty issues.We will respond withing 5 business days.The email must include: Description of damage, attached images of defect, date of purchase, name, address and phone number.We do not accept returns on worn, altered or customer-damaged items.įor further information regarding return or exchange procedures, please email Please submit all claims to Title “Warranty Claim – NAME” It probably goes without saying, but we’ll say it anyway. Please allow 5-7 business days for us to process your return once we’ve received the package. Nevertheless, if you buy one of our products from our website () and it just won’t fit the bill, for whatever reason, we’ll refund you the entire purchase price provided you send it back in its original new condition within 60-days of purchase. Their level of competence gives us the confidence to offer exceptional build quality and function. Materials suppliers, production engineers and factory staff have been with us for decades. Crossfire equipment is the best in its class, worldwide. We know our equipment is superior in quality to others. International OrdersĬrossfire is proud to stand by a 60-day returns and exchange policy. If you suspect your package was stolen, you must file a police report to file a claim with either UPS or USPS, please make that a priority. Sometimes lost or missing packages are left out of view and may even be with a neighbor. Your USPS mail carrier or UPS delivery person usually has remarkable recall for details on where packages were left when contacted within a day or two of delivery. If needed, please request signature confirmation in your order comments if someone is not always available to receive your order at that address. Please take precautions to ensure that your delivery address is one that is safe for your packages to be left at. Unfortunately, package theft seems to be on the rise. Damage to products that occur during shipping or delivery. Stolen package when order shows as being delivered. Missing package when order shows as being delivered. Wrong address delivery due to an incorrect address being input by customer during order. Once the order has shipped, it is the responsibility of the carrier (usually USPS or UPS) to deliver it safely, in a timely manner to the address shown.Ĭrossfire is NOT responsible for any of the following situations: Crossfire is responsible for everything up to the point of shipping. Trip.Although an uncommon occurrence, there may be times when packages might end up missing or even stolen from their delivery address.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |